Support Services

Support-Services


Standard Support Package

NeturallySpeaking offers Standard package with the following support items. You can also check the pricing of this offer in 1 year subscription and in 3 years.

Support Item Standard
Number of Included Systems (Servers) 1
Named Contacts 1
Supported Software
Asterisk 1.6, 1.8, and 1.10 Y
G729 Codec Y
Fax for Asterisk Y
Text-to-speech for Asterisk N
Speech Recognition for Asterisk N
Flash Operator Panel Y
Call Recording for Asterisk N
Call Center for Asterisk N
Video Conferencing for Asterisk N
GUI Support Y
Features and Benefits
Firmware/software upgrades Y
Telephone Support N
Remote Troubleshooting Y
Chat Support Y
Initial Response Time 4hr
Access Hours *
Adds, Moves, Changes Y
E-mail Support Y
24 X 7 Proactive Monitoring and Outage Notification N
Hot Fail over PBX N
Advanced Hardware Replacement N
Nightly off-site Backup N
Remote Phone Configuration N
Trunk Configuration/Troubleshooting Y
Consultative Support N
Uncertified hardware support N
Echo/Line Troubleshooting N
Setup of covered IP Phones and related equipment Y
On-site Support N
Optional
Discount on Feature/Application Development 5%
Discount on CRM/Web Integration 5%
Discount on custom dial plan 5%
Training Discount 5%
Reduced Hourly Rate for Custom Integration or Non-Covered Support Issues 5%

Platinum Support Package

NeturallySpeaking offers Platinum package with the following support items. You can also check the pricing of this offer in 1 year subscription and in 3 years.

Support Item Standard
Number of Included Systems (Servers) 5
Named Contacts 3
Supported Software
Asterisk 1.6, 1.8, and 1.10 Y
G729 Codec Y
Fax for Asterisk Y
Text-to-speech for Asterisk Y
Speech Recognition for Asterisk Y
Flash Operator Panel Y
Call Recording for Asterisk Y
Call Center for Asterisk Y
Video Conferencing for Asterisk Y
GUI Support Y
Features and Benefits
Firmware/software upgrades Y
Telephone Support Y
Remote Troubleshooting Y
Chat Support Y
Initial Response Time 1hr
Access Hours * 24/7
Adds, Moves, Changes Y
E-mail Support Y
24 X 7 Proactive Monitoring and Outage Notification Y
Hot Fail over PBX Y
Advanced Hardware Replacement Y
Nightly off-site Backup Y
Remote Phone Configuration Y
Trunk Configuration/Troubleshooting Y
Consultative Support Y
Uncertified hardware support Y
Echo/Line Troubleshooting Y
Setup of covered IP Phones and related equipment Y
On-site Support Y
Optional
Discount on Feature/Application Development 15%
Discount on CRM/Web Integration 15%
Discount on custom dial plan 15%
Training Discount 15%
Reduced Hourly Rate for Custom Integration or Non-Covered Support Issues 15%